Orders
How are your products made and shipped from?
Our posters and postcards are manufactured in France and housed in storage centers in France, Germany, and the United Kingdom. We ship your orders from the facility nearest to your delivery location.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@mrtroove.com.
Delivery
When will I get my order?
Typically, your order will arrive within 3 to 6 business days after you've placed it.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us within 10 days following the estimated delivery time with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
My order is declared delivered, but I have not received it. What should I do?
We do not support, but you can contact us and we will try to help you.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us within a weeks' time following the reception of the order with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us by mail.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us within a week following the reception of the order at contact@mrtroove.com with photos of wrong/damaged items and we’ll sort that out for you.
